Reference

Privacy Policy For Your Account

Your privacy choices sit beside the account steps you use every day: email or phone login, DANA, OVO, GoPay, and QRIS wallet records, plus device checks when you…

DANA data contextOVO account recordsGoPay wallet checksQRIS payment logsDevice session control
cendana777 Privacy Policy For Your Account
CONTACT ROUTES

Ask Us About Your Privacy

Privacy questions move faster when you send the account detail we can safely match: your registered phone or email, the payment rail involved, and the date of the session.

Live Chat Use live chat from 09:00 to 23:00 WIB when you need a quick privacy check on login history, cookie use, or a payment reference tied to DANA, OVO, GoPay, or QRIS.
Email Request Send privacy requests by email when you want a written answer about stored account data, correction steps, or retention timing. Include your registered contact detail and do not send full wallet credentials.
Account Help If you cannot access the account page, our team can verify you through registered contact details before discussing personal data. This protects your wallet records and session history from unrelated requests.
DATA HANDLING

How We Protect Account Data

We treat privacy as an operating task, not a footer link. Account data, payment references, device signals, cookie choices, and support messages are kept in separate workflows so each team sees only…

Account Data

We collect the details needed to open and maintain your account, such as registered contact data, login records, wallet status, and security checks tied to account access or payment matching.

Payment Records

DANA, OVO, GoPay, and QRIS records are stored with transaction references, status updates, and masked identifiers. We use them to confirm wallet activity, answer disputes, and check withdrawal requests.

Cookie Choices

Cookies help remember session state, language choice, and device safety signals. You can clear browser cookies in settings, although doing so may require a fresh login and another security check.

Device Signals

We may record browser type, IP region, login time, and device behaviour to detect unusual access. These checks help protect sessions on Android Chrome, iOS Safari, and common Indonesia mobile networks.

Retention Timing

We keep account and payment data only for operational, legal, dispute, and security needs. When the retention reason ends, we delete, anonymise, or restrict data according to the request type.

Change Requests

You can ask us to access, correct, or delete eligible personal data. We verify the account first, then explain what can change, what must remain, and why any record is retained.

Privacy Questions Before You Join

These answers focus on the Privacy Policy behind your account, not general lobby use. If your case involves a specific DANA, OVO, GoPay, or QRIS transaction, keep the reference ready before you contact us. That lets us find the record without asking for sensitive wallet credentials.

We collect account details you provide, such as registered contact data, login credentials, device signals, and payment context. We also store support messages when you ask about privacy, wallet records, or account access.

We keep payment rail records to match deposits, check withdrawals, handle disputes, and answer privacy requests. Stored details may include time stamps, transaction references, status, and masked wallet identifiers, not your full wallet password.

Yes, you can contact us to request access, correction, or deletion where it applies. We verify your account first, then explain which records can change and which records must remain for security or legal reasons.

We share data only when needed for payment processing, account security, technical service, dispute handling, or legal duties. We do not sell your account data, and access is limited to the purpose involved.

Cookies help keep your session active, remember language choices, and detect unusual device behaviour. You can clear cookies in your browser settings, but the next visit may require a new login check.

Retention depends on the record type and the reason it is kept. Payment logs, account security events, and support messages may stay while needed for disputes, legal duties, fraud checks, or account requests.

Use live chat from 09:00 to 23:00 WIB or send an email request with your registered phone or email. For payment privacy questions, include the rail name and date, not full wallet credentials.